Technical Writer (India) - Forward Engineering

We are looking for an experienced technical writer to join our fast-growing organisation and help take our customer-focused services to new heights. As an ideal candidate, you have proven experience in a highly technical field, such as software product
development, computer science, or engineering with emphasis on new-age AI/ML technologies. Your ability to evaluate and analyze complex information is second to none, and you have a natural desire to help people understand things that are hard to
understand. The role will report to our VP of Client Success.

Role Responsibilities

  • The successful applicant will be responsible for creating technical documents and manuals, explain complex information in a clear and concise manner and work with technical staff to ensure accuracy of product descriptions and ensure accuracy of product descriptions
  • Research, develop and document technical design specifications and test scripts
  • Prepare instruction manuals and articles with the main goal to communicate complex, technical information more easily
  • Create, maintain and update manuals, procedures, specifications, installation instructions, training materials and other documents
  • Design and establish style guidelines and standards for texts and illustrations to meet business needs
  • Create, compile and deliver software development documentation packages
  • Write technical documents in compliance with the company’s established standards and guidelines
  • Evaluate and recommend revisions to standards and guidelines
  • Determine the needs of users of technical documentation
  • Study product samples and talk with product designers and developers
  • Work with technical staff to make products and instructions easier to use
  • Collect user feedback to update and improve the content

Must-Have skills

  • Bachelor’s degree in a relevant technical field
  • 2-4 years’ industry experience as an effective technical writer
  • Proven ability to quickly learn (High learning agility) and aptitude to understand complex topics
  • Previous experience writing documentation and procedural materials for multiple audiences
  • Superior written and verbal communication skills, with a keen eye for detail
  • Experience working with forward/engineering teams to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content
  • Proficiency in MS Office

Good to have

  • Proven ability to handle multiple projects simultaneously, with an eye for prioritization
  • Firm understanding of the systems development life cycle (SDLC)
  • Previous software product development experience
  • Certification through the Society for Technical Communicators
  • Working knowledge of AI/ML/BigData products is a plus

Job Perks

  • Attractive variable compensation package
  • Flexible working hours – everything is results-oriented
  • Opportunity to work with an award-winning organization in the hottest space in tech – artificial intelligence and advanced machine learning
  • Max. file size: 128 MB.