Program Manager (India) - Delivery

Our Ideal Candidate

Tookitaki’s operations team is looking for a smart candidate who will manage the company’s projects and programs with clients. The candidate will be mainly responsible for managing the end-to-end of program management function, and his/her roles and responsibilities will include:

  • Managing Tookitaki’s projects and programs with clients, mainly related to the implementation of our products in the client environment.
  • Creating project plans (on Excel, MS Project, or Smartsheets, JIRA, Confluence, etc.) and track & ensure their execution. We prefer someone who has PMP & PgMP certification.
  • Overseeing the end-to-end delivery of the products to client environments by coordinating with client success and engineering teams.
  • Managing client requirements & tracking client timelines, in coordination with the client success team. Flagging potential risks and suggest mitigations & resolutions.
  • Managing client expectations while working in tandem with client success team
  • Developing & Providing client demos while working in tandem with pre-sales team
  • Managing client customization requests and issue fixes in deployment & solution
  • Working on Solutioning and Planning for clients, with a team of solution architects from timeline and resourcing perspective, particularly for DevOps, Release, and Engineering resources.
  • Tracking multiple client deployments projects in parallel and ensuring good coordination & communication across stakeholders for project success.
  • Ensuring timely & successful delivery of projects, through good planning, management, situational leadership and through the creation of a delivery playbook and following of the playbook.
  • Unblocking of resources and teams through dependency resolution, constraint optimization, optimal resource allocation, management of time & resource buffers.

Qualifications, Skills and Experience

  • 8-10 years’ experience in relevant areas
  • Independent & resourceful with strong problem-solving skills
  • Self-motivated, strong interpersonal and effective communication skills

Job Perks

  • Attractive variable compensation package
  • Flexible working hours – everything is results-oriented
  • Opportunity to work with an award-winning organization in the hottest space in tech – artificial intelligence and advanced machine learning