Director, Technical (Client Success) (Singapore) - Delivery

Our Ideal Candidate

Tookitaki is looking for an experienced, new-age Director Technical (Client Success) to design, own and lead end-to-end implementation efforts for our AMLS and RS solutions. The candidate must have extensive experience in B2B enterprise on-premise deployments and hands-on knowledge in Big Data space.

Responsibilities

  • Understanding and analyzing the current implementation process and building implementation frameworks for both AMLS and RS, which can improve efficiency by 40-50%. 
  • Creating the implementation metrics in coordination with Global Client Success Head to measure efficiency and effectiveness of the department
  • Articulating product value proposition, answering project related technical information to clients
  • Building, managing and nurturing a team of implementation engineers, ETL engineers, data science and solution architects across APAC and the US.
  • Overseeing and owning the work done by each of the above roles in terms of pilot and production deployments
  • Be a member of the project proposal steering committee, which approves project costs, project timelines, project resources and handles project disputes. 
  • Build training materials required as part of implementation process and after Go-Live, in coordination with the functional counterparts of Client Success department. 
  • Contributing to team effort by accomplishing related results as needed.
  • Provide MIS on various implementation efforts across multiple geographies to the management. 

Skills Required

  • 8+ years’ experience in enterprise deployments
  • Hands-on knowledge in distributed computing systems
  • Candidates with knowledge in data structures, machine learning and algorithms will be preferred
  • Excellent project management and client communication skills 
  • Anyone from computer science engineering background 

Job Perks

  • Attractive variable compensation package
  • Flexible working hours 
  • Opportunity to work with an award-winning organization in the hottest tech space – AI in financial services